The Art of Communication
Course Date
Start: 8th July 2017 @ 09:30am
End: 8th July 2017 @ 17:00pm
Course Location
Anglo European College of Chiropractic
13-15 Parkwood Road, Bournemouth
BH5 2DF
Course Description
Communication can be hit and miss. Get it right and you have a successful business with satisfied patients who will return and/or refer you. Get it wrong and you face a loss of repeat business and referrals as well as a hostile environment rife with mistrust, misunderstandings, mistakes, conflict and even complaints. None of which any healthcare professional wants!
By the end of the seminar delegates will be able to:
• Appreciate the value of communication in their profession
• Understand the keys to successful communication
• Uncover their current strengths and development areas
• Notice verbal and non-verbal cues in others
• Understand how to delve deeper into a patient’s history and uncover their limiting beliefs
• Appreciate how to flex their style according to the patient
• Motivate patients so that they follow their advice
Website
http://www.aecc.ac.uk/postgraduate-cpd/cpd-seminars/the-art-of-communication/
Course Credits
6
Course Contact Name
Carleen Coombes