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The Art of Communication

Course Date

Start: 28th October 2023 @ 09:30am
End: 28th October 2023 @ 17:00pm

Course Location

AECC University College
13-15 Parkwood Road, Bournemouth, Dorset, England


Course Description

Communication can be hit and miss. Get it right and you have a successful business with satisfied patients who will return and/or refer you. Get it wrong and you face a loss of repeat business and referrals as well as a hostile environment rife with mistrust, misunderstandings, mistakes, conflict and even complaints. None of which any healthcare professional wants!

Course Description

This seminar teaches you the verbal and non-verbal communication skills that are essential for any healthcare professional wishing to have a successful and long-lasting career. It shares practical tools and techniques that help you to get patients to open up and trust you. It shows how you can explore a patients’ needs at a profound level, how to identify any underlying beliefs that might interfere with treatment as well as ways to motivate them so that they follow your advice. It teaches how you can flex your style to get others’ buy-in and, finally, it can help you to identify your development areas in communication as well as how to take your strengths to the next level. In this seminar, you will discover the three keys to excellent communication and learn how to develop these skills yourself. It will help you to identify your barriers to communication and show you simple and effective ways to overcome them. It will demonstrate how you can take relationships to the next level so that you can gain a deeper understanding of patients, their needs and their mental obstacles to recovery. Finally, it will share ways that you can flex your style according to the patient and motivate them so that they take on board and follow your advice.

By the end of the seminar you will be able to:

• Appreciate the value of communication in their profession• Understand the keys to successful communication• Uncover their current strengths and development areas• Notice verbal and non-verbal cues in others• Understand how to delve deeper into a patient’s history and uncover their limiting beliefs• Appreciate how to flex their style according to the patient• Motivate patients so that they follow their advice

Monday morning you will be able to:

• Practice the tools and techniques• Build rapport on a conscious and subconscious level• Actively listen to pick up on verbal and non-verbal cues• Ask quality questions to uncover a patient’s needs and limiting beliefs• Adapt their verbal and non-verbal cues to match those of the other person• Phrase treatment advice in a way that appeals to the patient


Jo Blakeley is the Director of Orchard Training and has spent over eight years delivering Confidence, Communication and Leadership Development training to Dental Health Professionals as well as staff at all levels in small, medium and large firms. She is an NLP Trainer (having trained with the co-creator of NLP) and an MBTI Practitioner. She is also qualified in the teaching qualification, PTLLS, Life Coaching and Hypnosis. Prior to setting up Orchard Training, Jo worked as an in-house L&D training professional at KPMG and, between leaving University and joining KPMG in 2002, Jo worked in sales.


09:30 – 09:40 Introduction

09:40 – 10:15 Benefits of effective communication

10:15 – 11:15 Building rapport on a conscious level

11:15 – 11:50 Building rapport on an unconscious level

11:50 – 12:30 Active Listening

12:30 – 13:30 Lunch

13:30 – 14:30 Quality Questioning

14:30 – 15:30 Skills Practice

15:30 – 16:45 How to motivate others

16:45 – 17:00 Action Plan and Close


Course Credits


Course Contact Name

Carleen Coombes

Course Contact Email