The Art of Communication

Communication can be hit and miss. Get it right and you have a successful business with satisfied patients who will return and/or refer you. Get it wrong and you face a loss of repeat business and referrals as well as a hostile environment rife with mistrust, misunderstandings, mistakes, conflict and even complaints. None of which any healthcare professional wants!

Course Description
This seminar teaches you the verbal and non-verbal communication skills that are essential for any healthcare professional wishing to have a successful and long-lasting career. It shares practical tools and techniques that help you to get patients to open up and trust you. It shows how you can explore a patients’ needs at a profound level, how to identify any underlying beliefs that might interfere with treatment as well as ways to motivate them so that they follow your advice. It teaches how you can flex your style to get others’ buy-in and, finally, it can help you to identify your development areas in communication as well as how to take your strengths to the next level. In this seminar, you will discover the three keys to excellent communication and learn how to develop these skills yourself. It will help you to identify your barriers to communication and show you simple and effective ways to overcome them. It will demonstrate how you can take relationships to the next level so that you can gain a deeper understanding of patients, their needs and their mental obstacles to recovery. Finally, it will share ways that you can flex your style according to the patient and motivate them so that they take on board and follow your advice.

By the end of the seminar you will be able to:

• Appreciate the value of communication in their profession
  • Understand the keys to successful communication
  • Uncover their current strengths and development areas
  • Notice verbal and non-verbal cues in others
  • Understand how to delve deeper into a patient’s history and uncover their limiting beliefs
  • Appreciate how to flex their style according to the patient
  • Motivate patients so that they follow their advice

Monday morning you will be able to:

• Practice the tools and techniques
  • Build rapport on a conscious and subconscious level
  • Actively listen to pick up on verbal and non-verbal cues
  • Ask quality questions to uncover a patient’s needs and limiting beliefs
  • Adapt their verbal and non-verbal cues to match those of the other person
  • Phrase treatment advice in a way that appeals to the patient