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Royal College of Chiropractors CPD event – The ‘Therapeutic Alliance’ Better Results Through Empathy and Communication

Course Date

Start: 11th May 2019 @ 09:00am
End: 11th May 2019 @ 17:00pm

Course Location

Novotel London
Waterloo, England


Course Description


Empathy, listening and the ability to explain well are key skills for any clinician, and are essential requirements for building rapport, trust, and a strong therapeutic alliance with each patient. Not only does this improve patient satisfaction and compliance with care, but when used properly can even lead to better outcomes. This seminar will cover the essentials of empathic communication within chiropractic practice, particularly in the first few visits. Attendees will leave with not just a greater understanding of the current evidence around clinical empathy, but simple and effective strategies they can implement Monday morning in clinic to improve their therapeutic relationships with patients.


After attending, delegates will be able to:

  • Understand how the therapeutic relationships can positively or negatively impact patient outcomes;
  • Listen fully and effectively to patients, and make them feel heard;
  • Discover the underlying emotional components of the patient’s experience, and demonstrate genuine empathy;
  • Explain the problem and the proposed plan in a simple, reassuring manner tailored to each individual patient;
  • Avoid nocebo and common ways we can unintentionally create fear avoidance and yellow-flag behaviour during their first few visits;


Chris Chippendale MRCC LRCC (Pain)

A second generation chiropractor, Chris has worked in clinics since his teens. After graduating from WIOC in 2011, he went on to earn a PGCert in Advanced Professional Practice from AECC, with a particular focus on issues surrounding patient communication.  He oversees a team of 8 DCs in Kent and provides training for chiropractors through which he provides private workshops and seminars to chiropractors and other health professional on effective communication, evidence-based care, and patient-centred clinical strategies.


09.00 – Registration

09.15 – Seminar begins

17.00 – Close

Lunch included


RCC Members: £99.00

Non-Members: £145.00

Special rate for students—Please enquire

Online registration and payment are available at

To register and pay via card/ bank transfer please contact the RCC directly on 0118-9469727 or at:

Alternatively, please send registration forms to our address below, with cheques made payable to,

The Royal College of Chiropractors.

Cancellations: Fees will be refunded, less a £10 administration charge, for all cancellations received at least 10 days before the event.

No refunds can be given after this date.

**Please do not attend this event unless you have received confirmation of a place and joining instructions**



Course Credits


Course Contact Name

Jackie Leitch

Course Contact Email