Royal College of Chiropractors CPD Event – AGM SERIES – The Strife and Stresses of Poor Patient Communication

EVENT OUTLINE

There is no doubt that communication plays a vital role in our society, be it in a personal or professional capacity. It helps create and maintain relationships, build trust, identify and resolve problems and provide
clarity, direction and understanding in what and how we do things. For clinicians, this skill is essential when communicating with patients and the public. So why does this area contribute to so many issues,
creating stresses for patients and clinician alike? And how can we prevent a simple patient miscommunication from becoming a dispute or worse? For his interactive Q&A webinar, Nick Jones, GCC Chief Executive and Registrar, will highlight the common features where there have been failures in communicating with patients, and which have led to complaints requiring investigation for ‘fitness to practise’. He will also explain why effective communication, which is clear, timely and discrete, can create higher levels of satisfaction and better outcomes for patients.

SPEAKER – Nick Jones, GCC

Nick Jones was appointed Chief Executive and Registrar of the General Chiropractic Council (GCC) in February 2019. He started his working career in social housing and was drawn to a career in regulation, working first for the housing regulator and then within system healthcare regulation, ending up at the Care Quality Commission in 2010. From then, until joining the GCC, Nick was a Director at the Human Fertilisation and Embryology Authority, the government regulator responsible for making sure fertility clinics and research centres comply with the law. Nick believes that regulation undertaken well incentivises improvement and high-quality care for patients, its fundamental purpose.

RCC Members participate free of charge. Refer to your email or contact events@rcc-uk.org to register with your full name and email address.

Non-Members: £35. Please register and pay online here rcc-uk.org/rcc-events

Registration closes: 5pm Thursday 23rd September 2021