Online – How to Communicate Successfully at work

Saturday: 09:30-11:00

This online course is 1.5 CPD Hours

This seminar will be held online via Zoom. A link will be sent to you closer to the time .

Presented by Jo Blakeley

Once you have attended you might also be interested in attending the full course: The Art of Communication being held 27 Mar’21 Click here to book

Course Description

In this 90 minute interactive online seminar, you will discover the key role that communication plays at work. You will learn that, while technical expertise in your profession is paramount to success, it’s not enough. You need to be able to put your patients at ease, make them feel comfortable and trust you enough that they feel confident that you will be able to help their physical ailment. To do this you must understand your patients’ psychological needs and be able to fulfil them. This online seminar teaches you how to do this. It also helps you to deal with any complaints should they happen, and even how to turn a complaint into a win.

By the end of the course, delegates will be able to:

• Understand the benefits of communicating effectively with patients

• Know the strength of their current communication skills

• Recognise the psychological needs of a patient

• Fulfil a patient’s psychological needs

• Turn complaints into a win

On Monday morning, delegates will be able to:

• Feel positive about the role of communication at work

• Appreciate the psychological needs of their patients

• Know simple techniques to put patients at ease and win them over

• Understand how to handle complaints effectively

Speaker

Jo Blakeley is the Director of Orchard Training and has spent over eight years delivering Confidence, Communication and Leadership Development training to Dental Health Professionals as well as staff at all  levels in small, medium and large firms. She is an NLP Trainer (having trained with the co-creator of NLP) and an MBTI Practitioner. She is also qualified in the teaching qualification, PTLLS, Life Coaching and Hypnosis. Prior to setting up Orchard Training, Jo worked as an in-house L&D training professional at KPMG and, between leaving University and joining KPMG in 2002, Jo worked in sales.